Daniel Kim

Medical Technologist

Performed multiple GC/MS extractions for urine and serum samples based on the SOP provided for each analyte using appropriate extraction techniques such as, but not limited to: positive displacement pipettes

Processed multiple GC/MS extraction results, accounting for chromatography, retention times and QC

Maintained and made reagents based on received dates, expiration dates and opened dates and provided ratios

Performed daily routine maintenance and troubleshooting on GC/MS Agilent instruments

Worked with multiple technicians to create optimal workflow to minimize turnaround time for samples

Worked with client services to manage client inquiries about test codes and turnaround time

Customer Service Representative

Increased the number of monthly positive reviews to approximately 400, recording a 15% increase while reducing the number of monthly negative reviews to approximately 200, recording a 20% decrease Answered an average of 15 calls per day by addressing customer inquiries and solving problems

Controlled inventory of 10 types of merchandise and operated a loading dock that received and sent approximately 100 packages daily

Worked remotely while attending classes in James Madison University from Aug 2016 to May 2017

Treasrer

Managed monthly revenue and expenditure cycle using Microsoft Excel

Forecasted monthly sales based on yearly sales data and customer satisfaction reviews

Produced quotes up to $450 and provided pricing details and created a systematic way to provide customers a merchandise details

James Madison University